I Can Read Your Organization’s Mind

What if I told you that I could tell you whether an organization was healthy or not simply by looking at their website. Would you believe me? Take a look at this chart:

This pyramid ain't in Egypt ... No!

Do you know what this is? It’s the Organizational Communications Pyramid, a graphic I’ve put together to illustrate the flow of strategy and communications in an organization.

The basic premise of this chart boils down to one principle: An organization’s website reveals the integrity of the internal communications strategy.

Obviously, each level builds off the previous one. We’re going somewhere, here. Here’s what you’re looking at:

  1. Organizational Big Idea. When you distill it down, this is what your organization is all about. You have to figure this out before you go anywhere else.
  2. Communications Strategy (Print & Digital). This is how you get the word out about your organization, both internally and externally; digital and print. If you don’t know what your big idea is, communicating it is kind of tough! What’s your strategy?
  3. Website Strategy. This is one component of your communications strategy, which is why it rests where it does. If you don’t nail down your communications strategy, your website will fail. Every time. If you don’t know how to communicate, your website will be your gimpy leg.
  4. Social Media Strategy. Social media are your outposts. The website has been, and always will be, homebase. For your social media strategy to be sound, you have to have a solid homebase to send people to. All the tweets in the world won’t create a good website.

I’ll be explaining this chart in-depth at Speak: The Church Online next week in the Twin Cities. I’d love it if you’d consider joining us. This is one slide in a deck of dozens, ya heard?

Translation: There’s a lot more where this came from!

What does your website say about you? Your organization? Your church? Let us know in the comments below!

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7 comments
Carl Adams
Carl Adams

Great thoughts here, Justin. Thanks for sharing your insights and challenging us to think through what our websites say about our organizations and our overall communication strategy.

Michael E
Michael E

So is this a good place, then, to ask those who are reading to take a look at a website and let you know what it is saying about the church? I spoke with my pastor this morning about the fact that we have no "defined" system for communicating, it's simply left to me to figure it out.

Justin
Justin

Surely. Where do you want me to look?

Michael E
Michael E

Just click my name above and it'll link you through to my church website.

Bobby Minor
Bobby Minor

Good stuff. The first place I start with all churches I work with is their website. For most churches this is where the "first impression" takes place for someone checking out their church. Based on what I see with many church websites, that's not a good thing. Social media is where you really engage people and keep the conversation going. Facebook/Twitter can't do what your website should be doing and you website can't do what social media should be doing.

Tim Cool
Tim Cool

Good stuff. As we research churches you can tell a great deal about who they are and what they are trying to communicate...most of the time. I have seen some really "cool and relevant" websites that left me asking REALLY...who are you? On the other site...a really bad website...with old graphics...boring font...dated pics....etc...etc...etc can sure tell a guest to the site more about that church than they may want to really convey. I quickly place a church in a certain category of "who are they" or "do they get it" or "they have a great mission/vision" within the first few seconds of being on their website...I am sure others do as well. Thanks

Lauren Hunter
Lauren Hunter

Hi Justin, Thanks for the insightful blog post. I love your infographic to show that communications simply builds upon the organizational strategy. So what would you say to a church that has good strategy/big ideas, but doesn't have any kind of communications strategy to get the message out? Also, at what point should a church hire a communications director, either part- or full-time? Is this based on the church's size of membership/attendance? What other markers are there to determine when a pro is needed? Thanks, Lauren